Counselling Collectors
Explain the acronym "IDEAS" to each of your Collectors.
"I" = Intelligence.
To define: "Intelligence is the ability to read, listen and absorb... then to activate, when collecting, that which was absorbed."
"D" = Drive.
To define: "Drive is the desire (followed by action) to succeed as a Collector."
"E" = Eloquence.
To define: "Eloquence is the ability to express intelligent thinking by writing and talking (the only two ways collections can be made)."
"A" = Attendance.
No definition needed. But, no matter how competent the Collector... it doesn't count if s/he is absent.
"S" = Social.
To define: "Social is the ability to collect in full and not offend the debtor."
Ask your Collectors to "add value..." every month... to one of the five IDEAS. Ask each to report to you, every month... exactly how s/he added those values.
The Collectors who follow this exciting program, well... may give you "ideas" about their futures. Those who don't go along may just give you ideas, too.
