Organizing the Collection Area
Your Collector should (A) telephone debtors to collect money, and (B) do very little else.
Support people should bring data to the Collector... take away data, with the Collector's instructions... assure timely follow-up, by bringing back data to the Collector at proper times... receive and handle incoming phone calls (referring difficult cases to the Collector).
Sometimes managers wonder why some organizations collect well and others do not. Why is that? Is it because those other Collectors are smarter?
No. It's because the collection area is organized in ways to let Collectors do almost nothing but make one phone call after another... based on proper data being in the proper place at the proper time.
Distribute collection-area work to maximize Collector's telephone time. This way, more calls will be made... more debtors will be contacted... more dollars will be collected.
Collectors work best when "on a roll." When the Collector attains and keeps daily momentum (which s/he will do when you organize properly)...
...your cash flow, as a manager, will be a solidly quantitative base for your continuing climb up that executive ladder.
