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FAQs of Loan Servicing Software

Where can I keep track of SIC codes?Read this FAQ
Where can I keep track of SIC codes?

My bank needs an aging of all the loans we have in our warehouse line. How do pull that report?Read this FAQ
My bank needs an aging of all the loans we have in our warehouse line. How do pull that report?

How can I get my impound balances to show on the Loan Payoff Worksheet?Read this FAQ
How can I get my impound balances to show on the Loan Payoff Worksheet?

What is the "Images" folder that I see in the Customer Master File and how do I use it?Read this FAQ
What is the "Images" folder that I see in the Customer Master File and how do I use it?

When I add a loan, I see the option of Cloning a Loan. What is this?Read this FAQ
When I add a loan, I see the option of Cloning a Loan. What is this?

I would like to keep my paid off and/or charged off loans in a different company, for archiving. Is there any way to move them without having to re-enter all the data again?Read this FAQ
I would like to keep my paid off and/or charged off loans in a different company, for archiving. Is there any way to move them without having to re-enter all the data again?

I am posting a payment, but got a message that the GL Account number is not on file or is an invalid Cash Account.Read this FAQ
I am posting a payment, but got a message that the GL Account number is not on file or is an invalid Cash Account.

I posted a payment incorrectly, how do I fix it?Read this FAQ
I posted a payment incorrectly, how do I fix it?

How do I reverse a payment?Read this FAQ
How do I reverse a payment?

How do I charge off an account?Read this FAQ
How do I charge off an account?

My zero balance loans (paid off, charged off or adjusted) are appearing on my Past Due Aging reports, why?Read this FAQ
My zero balance loans (paid off, charged off or adjusted) are appearing on my Past Due Aging reports, why?

We have modified a customer's agreement, do we need to close out the loan and setup a new one?Read this FAQ
We have modified a customer's agreement, do we need to close out the loan and setup a new one?

How do I adjust an account to reflect an additional advance of funds, a modification, fees added, etc?Read this FAQ
How do I adjust an account to reflect an additional advance of funds, a modification, fees added, etc?

When doing an adjustment, I am getting a message saying, "The Proper Interest Must Already Be Accrued, Are you sure"? Why is this message coming up?Read this FAQ
When doing an adjustment, I am getting a message saying, "The Proper Interest Must Already Be Accrued, Are you sure"? Why is this message coming up?

I have deleted a loan, and yet I still have an item(s) showing on my Cash Receipt report, why?Read this FAQ
I have deleted a loan, and yet I still have an item(s) showing on my Cash Receipt report, why?

How do I put a note on a customer's account?Read this FAQ
How do I put a note on a customer's account?

How do I change my system date?Read this FAQ
How do I change my system date?

How do I lookup a customer if I don't know the account number?Read this FAQ
How do I lookup a customer if I don't know the account number?

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